Return policy

Within 14 days of receiving all* items that you purchased in our web-shop, you are entitled to send us a return notification, provided that they are with the original packaging. If you have damaged items, we will have to hold you responsible for its depreciation. This is after all a legally established rule regarding distance selling. Have you not used the right of withdrawal within 14 days, this right will expire. The costs of returning the item(-s) are at all times for the account of the buyer. Most items cannot be sent with regular mail, bare in mind the average shipping costs is around euro 15.

We invite you to use the retourform to inform us of any returns. This will allow us to be aware of your shipment. You will be notified at the email address that you enter in the form lists. After filling your form you are required to return the products within 14 days. After receiving your returned item(-s) we shall reimburse the purchase amount plus shipping costs as soon as possible. This is at the latest within 14 days after you return or the article indicates to go send return.

You can also send e-mail to info@lolldesigns.com in which you answered the questions mentioned in the retourform You may also return an item without prior notification in which case we ask you to join the completed retourform to your package

* With the exception of products manufactured in accordance with instructions of the consumer (customization).